نوفوتيل Novotel لندن ويست 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 2,331 أراء

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نوفوتيل Novotel لندن ويست - Image 1
نوفوتيل Novotel لندن ويست - Image 2
نوفوتيل Novotel لندن ويست - Image 3
نوفوتيل Novotel لندن ويست - Image 4
1 Shortlands, Hammersmith, W6 8DR لندن, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • 33 مساحة مخصصة للاجتماعات لتلبية احتياجات مؤتمراتك كلها

  • خدمة WiFi مجانية في كل الغرف

  • مركز لياقة كامل التجهيزات

  • على بعد 3 دقائق سيرًا من محطة قطار الأنفاق Hammersmith

  • على بعد رحلة قصيرة بالقطار من هارولدز وهايد بارك

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موقع الفندق

نوفوتيل Novotel لندن ويست

1 Shortlands, Hammersmith
W6 8DR لندن
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):51.492115, -0.219759

الهاتف
فاكس +44 20 8741 2120

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  2,331 أراء

تقييم TripAdvisor  4.0/5  5,500 أراء

Adequate hotel - staff training issues. Try harder Novotel/Accor !

ملاحظة Tripadvisor 3.0/5

phillipgO8459HB تقييم TripAdvisor المعتمد

Choir singing in massed choirs event at Royal Albert Hall, so it was a block booking. Rooms adequate, good breakfast, hotel facilities generally acceptable, handy for Tube. However, on checking in, twice we were given room keys, on arrival at the rooms, there were already guests in the rooms - most embarrassing. On third attempt, Duty Manager came with us to check third room - this time, there was no-one there. Given vouchers for two drinks each, inadequate for the stress after long coach ride from South Wales to London. On journey home, found that an important item had been mistakenly left in our room. Only one number to contact hotel Reception. This number rang and rang - a few times receiver picked up then quickly put back down again. Sent e.mail - no response. It took from Sunday to Tuesday evening to get an acceptable response. Purse was found, after 30 mins!

Excellent

ملاحظة Tripadvisor 5.0/5

Junia M Friends getaway - تقييم TripAdvisor المعتمد

The hotel located at a well known area of Hammersmith, Arrived at the hotel a bit early and the staff did early check in with a smile. Room had all the facilities i needed, The Mirrors bar had all the good vibes which i needed for a Friday evening. Overall Excellent

Dear Junia, Thank you for such a positive review. It is wonderful to hear that our location in the heart of Hammersmith added value to your stay and that the proximity to local attractions and transport was convenient for you. The team at Novotel London West is delighted that we could accommodate an early check-in, ensuring a smooth start to your experience with us. We are also pleased that the vibes at our Mirrors bar set the right tone for your Friday evening, contributing to an overall excellent stay. We continually strive to create memorable moments for our guests, and it seems we have succeeded during your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Odhi Johanes, Senior Guest Relations

Disrespectful to the guests

ملاحظة Tripadvisor 1.0/5

XVET العائلات - تقييم TripAdvisor المعتمد

We arrived at the hotel Thursday afternoon and we checked in at the 3rd Floor (room number 3090) and then we left for dinner. We came back about 22:40 The moment we approached our room there was a loud music that I could not undersrand from where was coming … It was impossible to talk to each other or watch TV or sleep. I called the operator . But nobody was answering. I kept calling room service, housekeeping, guest service … nothing ! I went down to the reception. It was already 23:30 and the receptionist told me that the music will end at 12 o’clock in the evening because of a going on party. I asked him if there will be a party also at Friday night , in order to change room , he assured me there will not be any party. Furthermore Friday at 06:00 about 20-25 teenagers were running & shouting at the corridors(!) Friday morning I asked again the reception if there will be a party in the evening and they said NO. We came back from dinner at 23:00, and the music was again very very very loud. I called the operator and they sent the security at 23:50 and he told me I was right to be upset but there is nothing to be done and the party will finished at 10’ meaning at 12 o’clock. Next morning I went again to the reception desk. They seem to have no idea about the party, but when I told them that Security checked already the problem, then they offered me another room at the third floor and a complimentary breakfast. Finally Saturday evening we could sleep with no music, but then we have another surprise … the room was extremely cold, and the AC’s heat mode was not working. I was so tired with the reception and the managers I did not say anything. The hotel is huge , so many rooms and I can understand it is difficult to manage but to have a party with extremely loud music into the hotel is unacceptable and very disrespectful to the guests. I would never go back.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that all your expectations were not met and please accept our apologies for any inconvenience. We have taken your feedback into consideration as we continue to ensure that all our guests' concerns are dealt with. We hope we can welcome you back in the future. Kind regards, Odhi Johanes, Senior Guest Relations

Don’t expect a lie in.

ملاحظة Tripadvisor 2.0/5

JJtravelsanddinning المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

There is nothing I hate more than a hotel that clearly wants you gone in the morning despite check out not being until 12pm. From house keeping repeatedly knocking on the door and trying to enter your room even with a do not disturb sign from 8:30am.

Dear Guest, Thank you for taking the time to share your feedback. We are truly saddened to hear that your experience with our housekeeping service did not meet your expectations, particularly with regard to the privacy and relaxation that is so important for a guest's stay. While our team strives to uphold the highest standards of service, it seems we fell short of these during your visit. We take your comments seriously and will ensure our staff is reminded of the importance of our guests' comfort and the adherence to our policies regarding do not disturb signs. We are committed to providing a serene and welcoming environment for all our guests and we hope you will consider us again, so we may demonstrate the true quality of Novotel London West hospitality. We hope we can welcome you back in the future. Kind regards, Odhi Johanes, Senior Guest Relations

Noisy, tired & could do with a revamp

ملاحظة Tripadvisor 2.0/5

emmalouiseb556 Couples - تقييم TripAdvisor المعتمد

Stayed here due to closeness to the Eventim Apollo. The room & decor outside of the reception area was tired and really needed a refresh. Ritual toiletries consisted of hand soap, shampoo & shower gel, but no conditioner so if you need it, bring it with you. The sofa bed in the room had rips in it & there were marks on the walls. The bed was quite hard, the curtains didn’t shut properly & there were a few events on in the hotel so earplugs were a necessity. If you just want a bed to sleep in then it’s fine, but we won’t be back.

Dear Louise, Thank you for taking the time to share your review. We are truly disheartened to hear that your experience did not meet the high standards we strive to provide our guests. Regarding the ambiance, we aim to ensure a peaceful stay, though it seems we fell short during your visit. In respect to our furnishings, our commitment to comfort and style is paramount, and we are in a continuous process of updating our facilities. The quality of amenities, such as our toiletries, is chosen with our guests' needs in mind, and we are sorry to hear that they did not meet your expectations. We take note of your observations regarding the sofa bed and room walls; maintaining our rooms to the highest standard is essential to us. Ensuring a restful night's sleep is a core part of the Novotel experience, and we regret that you found the bed uncomfortable and the curtains not fully functional. Please rest assured that we regularly review our guests' feedback to enhance our guest experience. We are grateful for bringing these matters to our attention, and we extend our heartfelt apologies for any disturbance or discomfort you faced. We hope to be able to welcome you back for an improved stay. Kind regards, Odhi Johanes, Senior Guest Relations

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 2,053 أراء 9.3/10 الموقع
  • 3,050 أراء 5.9/10 الغرفة
  • 2,944 أراء 7.6/10 الخدمة
  • 59 أراء 7.3/10 إنترنت
  • 1,294 أراء 8.1/10 الإفطار
  • 1,219 أراء 5.7/10 مستوى النظافة
  • 812 أراء 5.2/10 شعور
  • 57 أراء 8.1/10 مرافق رياضية / صحية

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جميع فنادقنا في لندن

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.